At FISHMAN HERO SDN BHD 202501058836 (1660242-P), returns are governed by a short set of rules; the grounds, the evidence and the deadline all follow.
1. Eligible Grounds
Items sold are not exchangeable or refundable; four conditions displace that:
The merchant sent an item other than the one ordered.
The item received does not match the specifications, description, features or information advertised on the website.
The item received was spoiled, damaged or defective upon delivery.
The delivery exceeded the timeline stated in the Company’s Shipping Policy.
2. Required Evidence
A claim carries three attachments:
A clear, continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item received.
A clear video of the item’s first use, where applicable.
Photographs, order details or other supporting documents requested by the Company.
3. Filing Deadline
The deadline runs from receipt:
Requests reach customer support at fishman_hero@outlook.com within 24 hours of the item being received.
Requests filed after the 24-hour reporting period, or filed without the evidence above, are not accepted.
If anything here is unclear, ask us.
📧 Email: fishman_hero@outlook.com
📞 Phone: (+60) 103153989
🏢 Address: BUSINESS CENTRAL BANGUNAN PASAR WILAYAH ARAS 1 KEMBOJA JALAN THAMBY ABDULLAH 75000 MELAKA MELAKA
🌐 Website: https://fishmanhero.store/contact-us/